Yahoo! Store Features
Back to SolidCactus.com

Talk to an eCommerce Professional - 1-888-361-9814

Chat Button

FREE Email Support for the Yahoo! Store Platform

All the help you need for your Yahoo! Store from the experienced Yahoo! Store developers at Solid Cactus.

Yahoo! Store and Yahoo! Merchant Services provide continuous support to those using their platform by way of its Yahoo! Tech Support line. Solid Cactus takes that to a whole new level with our own array of Yahoo! Support options, including packages and training services. Whether you're a client of Solid Cactus or not, we are there to answer your questions and help you with whatever problem you're having with your Yahoo! Store.

Our Support Plans OfferStandard
Free Email Support
Ultimate Support
Unlimited Access to Online Self-Help Resources
X
X
Online Case Management System
X
X
Guaranteed Email Response Time Up to 2 business days Next business day or less
Telephone Support
X
Or get one-on-one phone support only when you need it for just $10.00/incident

A support representative will continue to work with you until your site issue is resolved.

Sign Up for FREE Standard Support

Try it now on us. You are welcome to upgrade to Ultimate Support anytime.

$34/month Sign Up Now
$379/year
Save $63**
Get Peace of Mind
Already have an account? Login Here.

We provide:

  • Training assistance
  • Product documentation
  • Free email support for our clients and non-clients
  • Free 30 days support with new store packages
  • Emergency line, 24/7/365
  • Free training resource library, including demos and tutorials
  • Optional support packages, per incident, 1 or 12 months
  • 1 or 12 Month Support: email and telephone access to our team of support representatives is available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

Solid Cactus Client Support

To set our store owners up for success, with every new Yahoo! Store or redesign package, clients receive one-on-one training assistance and product documentation explaining each feature and its functionality. We also provide 30 days of free telephone and email tech support to everyone who purchases a Yahoo! Store package.

Solid Cactus also provides all of our clients emergency phone support, 24 hours per day, 7 days a week, 365 days a year. If you are experiencing an emergency, you can have peace of mind knowing Solid Cactus support is a phone call away at 1-888-451.7722.

Support for Non-Clients

With Yahoo! Store support from Solid Cactus, you don't have to have had any prior connection to (or business with) us. Our goal is to help all Yahoo! Store owners so they can be as successful as possible. Email us any time with whatever question you have regarding the platform for free. Want to speak to a representative? No problem. Give us a call toll-free at 1-888-451.7722. Whether your question is on the platform in general or a programming glitch specific to your store, we're here to help.*

* Additional charges may apply for programming work done to your store.

Support Packages

We realize that some store owners may want additional support for Yahoo! Store. If you are looking for extra support for your Yahoo! Store, Solid Cactus offers several options to give you technical assistance when you need it. First, we offer support packages which we break into two available lengths of time so we can meet your individual Yahoo! tech support needs. Perhaps you are a brand new online business and feel comfort having Solid Cactus by your side for Yahoo! Store help for the next year. Or, maybe you are an experienced merchant, but just want to try our support services for a month. Second, we offer per-incident telephone support, which is perfect for seasoned merchants who may need help every now and then.

Twitter Facebook
Yahoo! Store Support for Your Business
Yahoo! Store Training

Need immediate assistance? Call Now: 1.888.451.7722 ($10.00 incident fee may apply)

Try it Now for FREE!

Please complete & submit this form and a Solid Cactus support representative will email you to diagnose your issue.

* Please Describe Your Issue:
* Store URL of Yahoo! Store ID:
How can we reach you?
* First Name:
* Last Name:
 
* Email Address:
Phone Number:
How did you hear about us?
Have you worked with Solid Cactus Before?
Yes No
 
I was referred by:
By clicking here you have read and understood our privacy policy.

Solid Cactus Ultimate Support Promotion

For the Solid Cactus Ultimate Support - Annual promotion, the customer will be provided a free billing cycle (currently every 4 weeks) of the Solid Cactus Ultimate Support Services for use with one (1) Yahoo! Store website to be provided after the 1st year of the Services. Customer must pay the annual fee for the Services in advance and all such fees are non-refundable. By accepting this promotional offer Client is agreeing that after the free additional billing cycle, Client's credit card will be billed on a recurring basis in advance every year for the Services unless Client cancels prior to the end of the current term by contacting Solid Cactus Customer Service at 1.888.451.7722. The current rate for the Annual Ultimate Support Services is $379 per year and is subject to change at the sole discretion of Solid Cactus.

For the Solid Cactus Ultimate Support - Monthly promotion, the customer will be provided a free monthly billing cycle (currently every 4 weeks) of the Solid Cactus Ultimate Support Services for use with one (1) Yahoo! Store website to be provided after the initial billing cycle of the Services to be provided to Customer. Customer must pay the fee for the initial billing cycle in advance and all such fees are non-refundable. By accepting this promotional offer Client is agreeing that after the free billing cycle, Client’s credit card will be billed on a recurring basis in advance every billing cycle for the Services unless Client cancels prior to the end of the current cycle by contacting Solid Cactus Customer Service at 1.888.451.7722. The current rate for the Monthly Ultimate Support Services is $34 per billing cycle and is subject to change at the sole discretion of Solid Cactus.

Solid Cactus Refer-a-Friend Ultimate Support Promotion (*)

The Solid Cactus Refer-a-Friend Ultimate Support promotion provides Client one (1) billing cycle of the Solid Cactus Ultimate Support Services for use with one (1) Yahoo! Store website at no charge. The current rate for the Ultimate Support Services is $34 per billing cycle (automatically billed to Client’s credit card on a recurring basis every four weeks) and is subject to change at the sole discretion of Solid Cactus. In order to qualify for this promotion Client must either be signed up for Standard Support or have ordered the Ultimate Support Services themselves and the referred customer must be (i) a Yahoo! Store merchant, and (ii) a new customer of Solid Cactus.

Customers on a monthly billing cycle are billed every 4 weeks (**)